90%
real-time synchronization of orders and customer data between Shopify and NetSuite
85%
accurate product and inventory syncing with parent-child product linkage
80%
seamless shipment export and automated customer tag updates
About
Client
Business
About The Diggers Club
The Diggers Club is a well-established retail and e-commerce company focused on providing high-quality products through its online store.
The Challenge
As a Shopify-based business, they required integration with NetSuite to manage their growing operations efficiently.
The Need for a Custom Solution
The client needed real-time synchronization of inventory, orders, and customer data between systems for better fulfillment and customer management.
Our Solutions
We implemented a comprehensive Shopify-NetSuite integration, streamlining customer data management, product syncing, and order fulfillment.
Online Orders Integration
We integrated Shopify orders with NetSuite, converting them into sales orders, allowing automated order flow between platforms.
Customer Data Synchronization
Developed a seamless solution to sync customer data between Shopify and NetSuite, ensuring consistent customer records using email IDs as identifiers.
Product and Inventory Sync
Enabled product syncing from NetSuite to Shopify, ensuring accurate stock levels and product data, with custom scripts linking parent and child products.
Customer Tag Updates
Set up a custom integration to automatically update customer tags from NetSuite to Shopify using saved search nested formulas.
Challenges
Overcoming data format differences and system complexities to ensure seamless integration.
Customer Uniqueness
Identifying unique customer records between Shopify and NetSuite was a key challenge due to differing system formats.
Parent-Child Product Linking
Ensuring the correct association of parent and child products between NetSuite and Shopify required a custom approach.
Tag Updates
Automating customer tag updates from NetSuite to Shopify added complexity, especially with large datasets.
Results
Automated order processing, unified customer data, and accurate product listings streamlined operations and enhanced fulfillment efficiency.
Automated Order Processing
Orders from Shopify were automatically transferred to NetSuite as sales orders, improving processing efficiency.
Unified Customer Data
The synchronization of customer records between Shopify and NetSuite ensured consistent and up-to-date information across platforms.
Accurate Product Listings
The custom integration allowed for accurate product data and inventory levels to be reflected in Shopify at all times.
Improved Fulfillment
Automating shipment data exports reduced manual work, leading to faster and more accurate order fulfillment processes.
