30%
Reduction in order fulfillment processing time
99.5%
Accuracy in real-time data transmission
20%
Faster shipping times
About
Client
Business
Industry Leader
Eroma is a top supplier of premium candle-making components, serving both beginner and professional candle makers across Australia.
Product Range
They specialize in high-quality waxes, wicks, fragrances, and other essential supplies, helping clients bring their creative candle designs to life.
Operational Challenges
Manual inefficiencies in order fulfillment and inventory control led to shipping errors and delays, impacting Eroma’s ability to meet market demands and maintain customer satisfaction.
Our Solutions
We collaborated closely with Eroma to understand their operational challenges and goals, leading to the development of a seamless integration between NetSuite and the StarShipit system
SuiteScript-Driven Integration
We leveraged SuiteScript to facilitate a robust integration between NetSuite and StarShipit, enabling streamlined order fulfillment.
API-Based Data Exchange
The integration utilized StarShipit’s API to ensure secure and real-time data transmission between NetSuite and StarShipit. The data was transmitted in a standardized JSON format, ensuring compatibility and consistency.
Custom Data Mapping
To handle the differences in data formats, we developed custom scripts for data mapping and transformation, ensuring compatibility and consistency between the two systems.
Scalable Solution
Our integration approach provided a scalable solution that not only met Eroma’s immediate needs but also offered the flexibility to adapt to future business requirements.
Challenges
Integrating NetSuite with StarShipit presented several challenges, which required meticulous planning and execution.
Data Mapping and Transformation
The inherent differences in data formats between NetSuite and StarShipit required careful mapping and transformation to ensure compatibility. For this we needed to build custom scripts for seamless handling of complex data exchange.
Real-Time Data Synchronisation
Ensuring accurate real-time data synchronisation was a technical challenge. Robust scripting and multiple iterations were essential to maintain data integrity and prevent disruptions in order fulfilment.
Security Protocols
Given the sensitivity of the data being transmitted, we were required to follow advanced security protocols, including secure communication channels and encryption, to protect Eroma’s information.
Results
The successful integration of NetSuite with StarShipit delivered significant operational improvements for Eroma.
Reduced Order Fulfilment Time
The integration reduced order processing time by 30%, enabling Eroma to fulfill and ship orders 20% faster.
Enhanced Data Accuracy
The system achieved a 99.5% accuracy rate in data transmission, significantly reducing errors in order fulfillment.
Improved Operational Efficiency
The automation of data exchange and order processing streamlined operations, minimizing manual intervention and increasing overall productivity.
Boost to Customer Experience
The faster shipping times and enhanced accuracy led to higher customer satisfaction, reinforcing Eroma’s reputation as a leading supplier in the candle-making industry.
