98%
Accuracy in creating transactions in NetSuite
70%
Automated handling of diverse refund and exchange scenarios
100%
Seamless integration between NetSuite and Shopify via Loop Returns API
About
Client
Business
Global Fashion Leader
Signal Brands manages premier fashion brands globally, specializing in bags, leather goods, luggage, and travel accessories with a strong market presence in Australia.
Focus on Innovation
The company blends contemporary design with timeless quality, appealing to a wide range of customer segments while continuously adapting to evolving market trends.
Operational Challenges
Signal Brands faced the challenge of synchronizing returns data between NetSuite and Shopify, requiring precise handling of refunds, exchanges, and various transactional scenarios to ensure operational efficiency.
Our Solutions
We developed a tailored API-based integration solution to streamline Signal Brands’ returns management by integrating NetSuite with the Loop Returns system.
SuiteScript-Based Integration
We implemented SuiteScript to connect NetSuite with Loop Returns APIs, enabling automatic data capture and transaction creation.
Automated Refunds & Exchanges
The solution processes complete refunds, gift card refunds, and exchange orders, with the flexibility to manage different refund scenarios.
Custom Handling of Exchange Amounts
The system supports various exchange amounts and allows returns to the original payment method or issuance of gift cards.
Real-Time Data Flow
Our integration enables real-time data transfer between Loop Returns and NetSuite, ensuring seamless and accurate transaction processing.
Challenges
Several challenges arose during the integration process, which we addressed with innovative solutions:
Data Structure Compatibility
Mapping data structures between Loop Returns and NetSuite required careful planning to ensure data integrity and accurate transaction processing.
Handling Diverse Refund Scenarios
The integration had to accommodate multiple refund types, such as full refunds, gift card refunds, and complex exchange transactions, each requiring precise handling for financial accuracy.
Scalability
The integration needed to scale with Signal Brands’ high transaction volumes demands a robust architecture and extensive testing to ensure reliability under varying loads.
Results
The successful integration between NetSuite and Loop Returns delivered significant benefits for Signal Brands:
High Transactional Accuracy
Achieving 98% accuracy in transaction creation, the integration ensured data consistency and financial reliability.
Efficient Returns Processing
The automation of refunds and exchanges reduced manual intervention, leading to streamlined operations and improved customer satisfaction.
Enhanced Scalability
The integration’s scalable architecture allowed Signal Brands to handle increasing transaction volumes without compromising system performance.
Simplified Operations
With over 95% of return-related transactions accurately reflected in NetSuite, Signal Brands enhanced its operational efficiency and reduced processing times.
