85%
optimization of operational processes through legacy system transition
70%
improvement in decision-making with customized dashboards and reports
60%
enhancement in CRM functionalities for streamlined customer management
About
Client
Business
Leading Industrial Supplier
TubeSales is a top manufacturer and supplier of industrial tubes in Australia, catering to various sectors with high-quality products.
Growth-Driven Need
As TubeSales expanded, they required a scalable ERP system to manage complex operations, improve efficiency, and support their future growth.
ERP Modernization
TubeSales legacy system was no longer meeting their operational needs, prompting the move to a more advanced solution with NetSuite.
Our Solutions
We managed the full transition from TubeSales’ legacy system, Attache, to the NetSuite ERP platform, focusing on optimizing their core business processes.
Process Implementation
Successfully implemented key processes including O2C, R2R, and P2P to streamline sales, financial reporting, and procurement.
Custom Dashboards and Reports
Configured real-time, customized dashboards and reports to provide better visibility into operations and enhance decision-making capabilities.
CRM Enhancement
Improved the CRM module to streamline customer interactions, improve relationship management, and drive customer satisfaction.
Custom Forms and Workflows
Developed custom forms, PDFs, and workflows to automate routine tasks, increasing business efficiency and simplifying daily operations.
Challenges
The transition to NetSuite presented the following key challenges:
Complex Legacy System Migration
Migrating from TubeSales’ highly customized legacy system required careful planning and data mapping to ensure that no critical functionalities were lost during the transition.
Integration of New Processes
The challenge of integrating new business processes while maintaining operational continuity needed extensive customization and testing of workflows and forms.
User Training and Adoption
Ensuring that all users were comfortable with the new system, processes, and technology required extensive training to overcome resistance to change and secure full adoption.
Results
The implementation of NetSuite ERP delivered significant operational improvements for TubeSales, laying the foundation for future growth.
Enhanced Operational Efficiency
The streamlined O2C, R2R, and P2P processes improved the efficiency of sales, financial management, and procurement activities.
Improved User Experience
Customized dashboards and reports enhanced user engagement and made decision-making faster and more informed.
Scalability for Growth
With NetSuite, TubeSales is now equipped with a scalable ERP system that supports their growth and evolving business needs.
Seamless Transition
The go-live process was smooth, with minimal disruption to daily operations, thanks to our comprehensive training and support.
