92%
seamless synchronization of customer data, orders, and refunds across systems
87%
automated product updates, improving inventory accuracy and categorization
83%
enhanced multi-location inventory management and financial reporting accuracy
About
Client
Business
Retail Expertise
The Diggers Club is a renowned retailer with a focus on gardening products, operating multiple physical and online locations.
Complex Operations
Managing both in-store and online sales required a seamless system to unify operations across locations.
Data-Driven Approach
They sought a unified solution to improve customer data management, inventory control, and order processing across all sales channels.
Our Solutions
We implemented an end-to-end integration between NetSuite and Revel POS using Celigo to synchronize key data and streamline business processes.
Customer Sync
Automated the transfer of customer data from Revel POS to NetSuite, creating a unified customer database for better customer relationship management.
Order and Refund Management
Enabled automated synchronization of cash sales orders and refunds from Revel to NetSuite, improving order accuracy and financial reporting.
Product Updates
Ensured real-time updates of product information, including inventory levels and categories, from NetSuite to Revel, optimizing inventory management across multiple locations.
Multi-Location Inventory Handling
Developed a scalable framework to manage product inventory across different retail locations, ensuring consistent stock availability.
Challenges
Ensured accurate synchronization despite data and API constraints.
Data Format Discrepancies
Differences between data formats in Revel POS and NetSuite required custom mapping and transformations for smooth integration.
API Constraints
Overcoming rate limits and payload size restrictions required efficient data batching and API optimization for high-volume transactions.
Error Handling
Establishing robust error handling mechanisms ensured data integrity during synchronization, particularly for multi-location inventory updates.
Results
Achieved seamless data synchronization and automation between Revel POS and NetSuite, enhancing efficiency and accuracy across systems.
Automated Data Sync
Customer data, orders, and refunds were successfully synchronized between Revel POS and NetSuite, reducing manual input and increasing operational efficiency.
Accurate Order Management
Cash sales and refunds were accurately transferred, streamlining order processing and improving financial accuracy.
Real-Time Product Updates
Product data, including inventory and categories, was consistently updated across both platforms, ensuring accurate stock levels at all locations.
Scalable Integration
The integration framework was designed to be scalable, allowing for future enhancements and additional sync capabilities as the business grows.
