40%
faster checkout process due to integrated data flows
0
Manual Entries as fully automated order sync
100%
synchronization between ecommerce and back-office systems
About
Client
Business
About Eroma
Eroma is a leading provider of candle-making supplies, selling products directly to customers through their Magento-based e-commerce platform.
Growth Solution
With a rapidly growing business, Eroma needed a solution to streamline their customer, order, and billing processes between Magento and NetSuite.
Client Spotlight
The client required seamless data synchronization to reduce manual entry and ensure accuracy in financial and shipment processes.
Our Solutions
We implemented a robust integration between NetSuite and Magento Enterprise Edition using Celigo, enabling automated synchronization across key business operations.
Customer Data Sync
We automated the import of new customers and the update of existing customers in NetSuite whenever an order was created in Magento. This ensured that NetSuite always had up-to-date customer information.
Order Management
Magento orders were automatically imported into NetSuite as sales orders, streamlining order processing and minimizing manual data entry.
Billing and Invoicing
Invoices were automatically created in NetSuite for Magento orders through Celigo flows. These invoices were then exported back to Magento as billing information.
Shipment Integration
Shipment data was exported from NetSuite to Magento via Celigo, ensuring that customers had accurate visibility into their order fulfillment status.
Challenges
Overcoming Integration Challenges for Seamless Data Sync and Financial Accuracy
Customer Data Synchronization
Ensuring that both Magento and NetSuite had consistent and accurate customer data at the time of order creation was a challenge that required careful automation.
Order and Invoice Handling
The integration needed to accurately manage the flow of orders and invoices between Magento and NetSuite, ensuring real-time synchronization without errors.
Credit Memo and Payment Processing
Applying credit memos to invoices and managing customer payments involved creating custom scripts that seamlessly handled these financial transactions without disrupting the order process.
Results
Automated Customer and Order Sync
Customer and order data were seamlessly synchronized between Magento and NetSuite, improving data accuracy and reducing manual updates.
Streamlined Billing and Payment Processes
The integration automated the creation and export of invoices, as well as the application of credit memos, leading to faster billing cycles and improved payment processing.
Enhanced Fulfillment Operations
By integrating shipment data, the solution provided customers with real-time updates on their order status, improving fulfillment transparency and customer satisfaction.
Improved Operational Efficiency
The custom integration and automation across customer, billing, and payment processes significantly reduced manual effort and improved operational efficiency for the client.
