99%
improvement in transaction processing efficiency
4x
faster order and inventory management
98%
accuracy in customized quote handling
About
Client
Business
Brand Insights
PromoShop provides promotional products to industries like automotive, construction, education, hospitality, medical, real estate, tourism, golf, and sports & fitness. They also offer custom branding services such as embroidery, screen printing, and logo personalization.
Store Presence
The company maintains 30+ retail stores throughout its network and offers strong support through its accessible online platform, which handles markets at the domestic and international levels.
Integration Issues
The previously used software system faced scalability challenges as order volumes increased. It encountered key difficulties in managing financial transactions and inventory operations, impacting overall handling efficiency and performance.
Our Solutions
We developed a custom solution as per their legacy system. This solution to streamline the client's order management, financial data processing, and inventory tracking systems for:
Quote Creation & Customization Handling
A custom NetSuite tool enables staff to create quotes, add items, set quantities, and apply decorations like embroidery and logo printing, ensuring accurate cost and margin calculations.
Automated Sales Orders
Quotes automatically convert into sales orders, eliminating manual steps and ensuring smooth order processing.
Financial Management Automation
The system handles payments, refunds, invoicing, and customer data while ensuring accurate financial reporting and reconciliation.
Custom Order Tracking
Tracks custom orders from request to delivery, offering full visibility and improved customer satisfaction.
Challenges
System operations need renovation to fix integration failures that occur between custom order handling, inventory management, and financial procedures.
Legacy System Inefficiencies
The client’s previous system was outdated and unable to scale, leading to frequent errors in order fulfillment and inventory management.
Manual Data Entry
The absence of automation in their system resulted in major inefficiencies during custom order handling and financial transactions, which led to frequent errors and delays.
Limited Integration Flexibility
Persistent operational disruptions occurred as the previous system needed adaptable functionality for providing automated order creation, financial tracking, and custom quote processing.
Results
Achieving enhanced operational efficiency, real-time data integration, and streamlined financial management with NetSuite’s customized integration.
Seamless Order Processing
The implementation of NetSuite enabled orders to process automatically for reducing manual errors and boosting order precision.
Enhanced Financial Reconciliation
Automated financial management systems helped the business deliver accurate invoicing, payment processing, and reporting services.
Increased Operational Efficiency
Through improved operational efficiency, the client could process more orders with reduced resources, resulting in enhanced profitability.
Improved Customer Experience
With streamlined quoting, faster order processing, and full order visibility, customer satisfaction significantly increased.
